• Terms and Conditions

    Program: Custom Clothier Program


    Terms and Conditions (for all three Silver, Gold and Platinum)

    1. Cost, shipping, and payment.
      1. The price of this package does not include shipping costs. Shipment via FedEx costs an additional 950 USD for the Scanatic™ 360 Body Scanner TG2000-F (Silver package), or up to an additional 1,000 USD for the Scanatic™ 360 Body Scanner TG2000-F and the Scanatic™ Nuno Fabric Scanner (Gold and Platinum packages). In addition, you will pay any applicable import duty, bank-transfer fees, or PayPal merchant fees.
      2. TG3D Studio must receive full down payment and payment for shipping costs before shipping the hardware item(s) included in your package. If we do not receive payment for your order within 10 working days after we send you an invoice, we will consider your order canceled. After we receive payment, your items will generally ship within 5–15 Taiwan working days. (If we are experiencing a high volume of orders, the shipment could take up to 6 weeks.)
      3. This package includes 35 monthly payments ($499 for Silver, $599 for Gold, and $649 for Platinum). If you default on your monthly payments:
        • TG3D Studio has the right to reclaim the Goods, and you will bear all costs associated with the recovery of the Goods.
        • Your down payment and all previous monthly payments will not be refunded.
        • Interest will accrue on a daily basis at 3.5% per annum.
        • All licenses purchased will be suspended.
      4. After 36 months, the ongoing monthly license fee for the package is projected to be $100 (Silver), $299 (Gold), or $369 (Platinum). TG3D Studio reserves the right to change this fee.

    2. Title. Title to the Goods will only pass to you upon full settlement of the Purchase Price. Until title to the Goods passes to you, you undertake: (a) to store the Goods separately from your other goods such that the Goods remain readily identifiable as TG3D Studio’s property; (b) not to remove, deface or obscure any identification mark or package of the Goods; and (c) to maintain the Goods in satisfactory condition. You license and permit TG3D Studio and any of our officers, employees, or agents to enter any of your premises to recover any Goods the title of which has not passed to you.

    3. Required accessories.

      1. For the Scanatic™ 360 Body Scanner TG2000-F, see the specifications listed in your order.

      2. To use the Scanatic™ Nuno Fabric Scanner, you must use an iPhone X or the iPhone SE 2020 model with iOS 9.0 or above (not included). Android phones are not supported. For best results, remove your phone’s case before using the scanner. TG3D Studio is not liable for damage to your iPhone incurred during the use of the scanner.

    4. Compatible software.

      1. To use the digital fabrics generated by the Scanatic™ Nuno Fabric Scanner, you will need 3D design software. If you do not purchase the Scanatic™ DC Suite software (available separately from TG3D Studio), you will need to use another software program; TG3D Studio cannot guarantee complete compatibility or smooth integration of the Scanatic™ Nuno Fabric Scanner with any third-party software solution.

      2. The Scanatic™ StyleBook Service requires a computer with an Internet connection and Google Chrome.

      3. The Cloudzet™ Store App requires an iPad from 2018 or later, or an iPad Pro.

    5. Included use. This package includes 600 fabric scans per year (a 1,200 USD value). If you reach this limit, you will be able to purchase additional scan credits for 2 USD per scan.

    6. Assembly. The Scanatic™ 360 Body Scanner and the Scanatic™ Nuno Fabric Scanner ship in an unassembled condition; you will have to assemble the product(s) after delivery. We will provide instructions for assembly, but we are unable to provide in-person assistance with assembly. The Scanatic™ 360 Body Scanner requires a minimum of 1520mm (60 in.) x 1320mm (52 in.) x 2100mm (83 in.) of space for installation.

    7. Support.

      1. The Scanatic™ 360 Body Scanner includes Online Tech Support, Remote Diagnostics during regular Office Hours (Monday to Friday 9am ~ 6pm Taipei Standard Time) when TG3D Scanatic™ Body Service is subscribed by the customer. On-Site Support to be quoted separately by case.

      2. We will provide video guides to the use of the Scanatic™ Nuno Fabric Scanner and the Scanatic™ Nuno3D Service. Additional support will be available by email; we will reply to email support queries within two Taiwan working days.

    8. Warranty. The hardware will be covered under warranty for a period of 1 year, beginning on the date of product activation. For details of the warranty, see here for the Scanatic™ 360 Body Scanner and here for the Scanatic™ Nuno Fabric Scanner.

    9. Returns. If you are dissatisfied with your hardware, you may request a refund. You must submit a return request form to TG3D Studio within 40 calendar days of the shipment of the hardware (10-day estimated shipment + setup time + 30-day trial period). You will need to pack the goods with the original packaging materials. You must make the goods available for FedEx pickup within 10 business days after submitting your return request, or it will be automatically voided. You will also be responsible for return shipment costs (estimated at 900 USD for the Scanatic™ 360 Body Scanner). Upon receipt of a returned unit, TG3D Studio will inspect the unit for damage. The amount of the refund will equal the price of the hardware (exclusive of shipping costs), less the cost of any damage.


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Privacy Policy
Privacy Policy

Last updated: Jan 1, 2020

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

The words in which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

For the purposes of this Privacy Policy:

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TG3D Studio Inc, 1201 Houston Centre, 63 Mody Road, Kowloon, Hong Kong.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Account means a unique account created for You to access our Service or parts of our Service.

Website refers to TG3D Studio, accessible from www.tg3ds.com

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Personal Data is any information that relates to an identified or identifiable individual.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Collecting and Using Your Personal Data​

Types of Data Collected Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

Use of Your Personal Data
The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.
We may share your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to contact You, to advertise on third party websites to You after You visited our Service or for payment processing.

For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.

With Business Partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please Contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

We also may limit how We collect, use, and store some of the information of Users between 13 and 18 years old. In some cases, this means We will be unable to provide certain functionality of the Service to these users.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy​

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us​

If you have any questions about this Privacy Policy, You can contact us:
By visiting this page on our website: www.tg3ds.com/about-tg3d-studio